Tulip Retail Clienteling

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Powering the next frontier of retail sales superstars.

Tulip Retail Clienteling is enabling next-gen retail store associates to personalize customer interactions, elevate the in-store experience and surpass the expectations of today’s shopper. From email and text messaging to real-time chat, associates are building relationships with customers and driving new sales. With contextual marketing from customer data and analytics, store associates are delivering one-to-one customer service using their Tulip mobile app throughout the entire path-to-purchase.

Customer list in the Tulip app

Customers

Anticipate your customer’s every need before they even step into the store through contextual analytics and data.

Quickly search customer profiles by audience segmentations based on persona attributes, shopping behavior, or other predetermined firmographic variables

Access real-time customer order history, loyalty information, social media profiles, and appointment notes

Send curated looks via email and SMS based on your customer’s closet, wish list, and recommended outfits

SMS in the Tulip Retail app

SMS

Make a lasting impression and personalize your interactions with customers at every step of their shopping journey

Send customers product and merchandising updates via SMS and email using predetermined, branded message templates

Easily manage post-purchase customer follow-ups to continue developing long lasting, one-to-one relationships

Quotes

When store associates were enabled with access to the endless aisle, product details, and inventory, retailers saw a double-digit increase in basket-size.

Top customers in the Tulip Retail app

VIP perks

Reward top customers and treat them to exclusive, VIP perks.

Increase lifetime value and retention of customers by rewarding behavior based on shopping history, frequency, and recency

Avoid missed sales and notify customers of new and replenished merchandise before it reaches the shelf

Integrate with existing loyalty program information including membership status and balance to offer targeted promotions

Quotes

Missed sales of top and commodity items decreased by 68% with visibility to all-channel inventory

Product details and availability in the Tulip Retail app
Compose email screen in the Tulip Retail app

Support

Give customers the support they need how and when they want.

Turn store associates into beacons of information and knowledge with access to the latest product lines, policies, and promotions

Offer appointment scheduling to enable customers to conveniently book time via SMS or email with their associate and drive traffic to the store by hosting local, targeted events

The dashboard in the Tulip Retail app

ROI

Real-time ROI. See results right away with reports and customizable dashboards so your sales associates know how well they’re doing.

View of associate engagement and measure customer conversion, satisfaction, and basket-size

Track and gamify sales at the associate and store level to encourage regular follow-ups and black book management

Measure customer health more efficiently by understanding shopping behavior including recency and frequency of last visit

Contact us today and experience the next frontier of Clienteling.

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